Why errors persist
Telecom and technology invoices are long, jargon-heavy, and different from every provider. Most businesses check the total, sigh, and pay. Errors, and there usually are errors, compound quietly for years: lines for closed locations, features nobody ordered, promotional rates that silently expired.
Check 1: Count the lines
Match every phone line, circuit, and wireless number on the bill against reality. Businesses that have grown, shrunk, or moved almost always find lines for locations they left or employees who left. Every orphaned line is pure waste, every month.
Check 2: Find the expired promotion
That great rate you signed usually had a term. When it expires, the price steps up without ceremony, and the increase is rarely small. Compare this month's unit prices against your contract. If you cannot find the contract, that is its own finding.
Check 3: Third-party charges and fees
Look for line items from companies you do not recognize (cramming), and for fee lines that grew. Some fees are genuine taxes; others are provider-invented surcharges that are negotiable or removable.
Check 4: The features nobody uses
Voicemail-to-text on a fax line. Insurance on a tablet in a drawer. International roaming on a desk worker's plan. Feature charges are small individually and large in total.
Or let us do it for you
ComDirect audits client bills line by line as part of our complimentary assessment, and for wireless we run a dedicated corporate cell phone analysis that typically finds 20 to 30 percent in savings. You approve the changes; we do the carrier legwork.
